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Field Service
Field Service is the vital link between you and your customers. They interface
with customers on a regular basis providing answers to questions and solutions
to problems. In the event that engineering determines that there is an
issue with product in the field, it is their job to execute any corrective
action provided by engineering as quickly and transparently as possible.
Extreme Protocol Solutions provides both off the shelf and custom field
tools to several of the data storage giants helping to minimize NTF (No
Trouble Found) returns saving both time and money. Our tools can allow
for rapid deployment of engineering solutions to keep your customers up
and running with minimal time and effort.
The Concept
Extreme Protocol Solutions leverages HBA (Host Bus Adapter) technology
to provide our customers with high speed, multi-protocol, cross-platform
test solutions. Since HBA's are sold in both the retail and commercial
space in such large volumes the quality of both the hardware and drivers
tends to be much higher than a custom hardware solution with only hundreds
of units in the field.
Multi-Protocol
Because our solutions use standard HBA's as traffic generators we are
able to support SCSI, iSCSI, SAS, Fibre Channel, ATA and SATA.
Cross-Platform
Since most HBA Manufacturer's support Windows, Linux Solaris and other
operating systems, we can leverage their driver technology along with
our own proprietary technology to bring you the same product on each operating
system. This means that no matter which operating system you are using,
the user interface is the same, the functionality is the same and test
scripts can be written on one OS and run on another.
Since 1997, Gillaspy Associates has built
a solid reputation for developing strong relationships with our customers
by providing quality solutions and ongoing support.
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Related Pages
Customizable Field Service Software
Data Erasure Solutions
PowerField Portable Tester
LiteField Portable Tester
Mobile Qualification
Extreme Protocol
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